At Aurupt Jewellers in Brisbane, we make repairing your jewellery an easy process. We know that your jewellery is special to you and take the utmost care when repairing your pieces. A repair can be anything from a simple resize to supplying and setting a stone that was lost from your piece. Today we will break down our repair process, so you know what to expect when putting a repair in with Aurupt Jewellers.
Putting a repair in with Aurupt:
The first step is to bring your jewellery into our jewellery store located in Brendale. Our expert team will be able to assess your piece and advise what work your piece will require to be repaired. We will give you a quote on the spot, and our in-house Brisbane jewellers will be able to answer any questions you may have. If you are bringing in a resize but are unsure what finger size you are, we have sizing rings available in store to try on. One of our friendly staff will guide you through the sizes to ensure we get the right fit for you. All our repairs and manufacturing are done in-house, by our team of award-winning Jewellers.
How long does a repair take?
Our average turnaround time is 1 – 3 business days for standard repairs (cleaning, resizing etc.) however it really depends on how large the repair is. We will always advise you a more accurate turn-around time when we have assessed the piece so you know exactly how long you will be without your jewellery. If you require something urgently, let us know and we are more than happy to accommodate for your time frame.
Your completed repair:
Once your repair is completed it will go through quality control to ensure it meets our high standard. Once it has passed it will then be packaged and we will contact you to let you know that the repair is complete and ready for collection. We then take payment upon collection once you have seen the piece and are happy with the repair.
What if my piece is un-repairable?
If your piece is un-repairable there are a few options available, and a Jeweller will be able to advise the best route for you according to your goals and budget.
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